✏️ Last updated: February 17, 2026
These Terms are an agreement between Steep Analytics AB reg. no. 559329-9067 (“Steep”, “we”, “us”, or “our”) and you (the “Customer”) that governs your use of our Services (as defined below). By signing up to use the Services, you agree to be bound by these Terms. You represent that you are lawfully able to enter into contracts and, if you are entering into these Terms for an entity, that you have legal authority to bind that entity. The term “you” or “Customer” will apply to both you, the individual using these Terms, and the entity you are representing, as the case may be. These Terms also refer to and incorporate, the Privacy Terms (steep.app/privacy), Cookie Policy (steep.app/cookies), Security Practicies (steep.app/security) and any other guidelines or policies we may provide to you in writing or as posted on our website (the “Steep Policies”) and any order form signed by you and Steep, or order confirmation that you receive upon purchase of the Services (collectively an “Order Form”) (collectively, the “Agreement”).
Steep provides a software-as-a-service analytics platform (the “Platform”) that enables organizations to connect their data warehouses or other data sources, define a centralized metrics catalog (the “semantic layer”), and create AI driven analytics content such as metrics-driven reports, dashboards, visualizations, and collaborative documents (collectively, the “Services”). Through the Services, users can analyze, explore, monitor, compare, and share their own data in an intuitive, metrics-first environment. The Services are designed to support users in processing, organizing, visualizing, and interpreting their data to facilitate better decision making.
The Services include access to the Platform and its associated components, including data ingestion and connectivity features, visualization and monitoring tools, analysis modules, collaboration functionality, third-party integrations, and any related documentation, as made available through our website (“Site”), web application, desktop application, mobile application (“App”), or under an applicable Order Form.
Steep may modify or discontinue features, components, or integrations of the Services from time to time. If we make a material change, we will provide reasonable notice when practicable.
You are granted a non-exclusive, non-transferable, revocable right to access and use the Services during the applicable term. The Services are continuously being developed and may be expanded, modified, or improved over time.
The Services are intended solely as decision-support tools and do not constitute strategic, financial or professional advice. Users understand and agree that they are responsible for reviewing and validating all outputs, alerts, insights, or analyses generated or displayed through the Platform, as well as for all decisions made based on such information.
You are responsible for maintaining the confidentiality and security of your accounts, credentials, and access methods, and for all activities occurring under your accounts. You must implement appropriate internal controls to prevent unauthorized access to the Services and notify Steep immediately of any suspected security breach related to your use of the Services.
The Services may rely on or interoperate with third-party platforms, data sources, cloud providers, semantic-layer tools, artificial intelligence model providers, and other external services. Steep is not responsible for the acts, omissions, availability, or performance of any third-party provider, and makes no representations regarding third-party content, integrations, or data.
2.1.1. Customer Connected Data. You may connect your own databases or data sources to the Services or upload data into the Platform (“Customer Connected Data”). Customer Connected Data includes any raw data, tables, fields, records, metadata, or other information originating from your systems. As between you and Steep, you retain all ownership rights to Customer Connected Data. Steep will only use Customer Connected Data to provide, maintain, support, and secure the Services, comply with law, and enforce our terms and policies.
2.1.2. Customer Content Data. When using the Services, you may generate analytics content, including metrics, definitions, calculations, queries, reports, dashboards, comments, configurations, or other materials created or derived within the Platform (“Customer Content Data” and together with Customer Connected Data “Customer Data”). As between you and Steep, you retain all ownership rights to Customer Content Data. You grant Steep a non-exclusive, worldwide right to use, store, and process Customer Content Data as needed to operate, maintain, support, and improve the Services as set out below.
You are solely responsible for the accuracy, quality, legality, and appropriateness of the Customer Connected Data you provide, and you represent and warrant that you have all necessary rights and permissions to submit the Customer Connected Data to Steep and to grant the rights described in these Terms.
We own all right, title, and interest in and to the Services and the Platform. All intellectual property rights held and used by us are our property or third party licensors’ property and must not be reproduced, distributed, sold, modified, copied, limited or used without our written consent. The Services provided including data ingested and processed, including publicly or commercially available data, Products as well as all associated intellectual property rights but excluding any Customer Data, remain our exclusive property and you only receive rights to use the Services as explicitly granted in this Agreement.
3.1.1. No misuse. You will not use the Services in a manner that infringes, misappropriates, or otherwise violates any third party’s rights or reverse assemble or compile, decompile, translate, engage in model extraction or stealing attacks, or otherwise attempt to discover the source code or underlying components or data related to the Services, algorithms, and systems of the Services (except to the extent these restrictions are contrary to applicable law). You may not perform or attempt to perform penetration testing, vulnerability scanning, load testing, or security assessments of the Services without Steep’s prior written consent.
3.1.2. No competition. You will not use the Services to develop any artificial intelligence models, derivatives or other products that compete with our Services.
3.1.3. No violation of law or our rights. You will not use, extract or consume the Services or related data in a manner that violates any applicable laws or Steep Policies (including these Terms). This includes, only as an example, that you may not scrape, harvest, bulk-download, or programmatically extract data from the Services except through authorized APIs.
“Confidential Information” means any business, technical or financial information, materials, or other subject matter disclosed by one party (“Discloser”) to the other party (“Recipient”) that is identified as confidential at the time of disclosure or should be reasonably understood by Recipient to be confidential under the circumstances. For the avoidance of doubt, Confidential Information includes Customer Data. Recipient agrees it will:
(a) only use Discloser’s Confidential Information to exercise its rights and fulfill its obligations under this Agreement,
(b) take reasonable measures to protect the Confidential Information; and
(c) not disclose the Confidential Information to any third party except as expressly permitted in this Agreement.
The obligations in Section 4.1 do not apply to any information that
(a) is or becomes generally available to the public through no fault of Recipient,
(b) was in Recipient’s possession or known by it prior to receipt from Discloser,
(c) was rightfully disclosed to Recipient without restriction by a third party; or
(d) was independently developed without use of Discloser’s Confidential Information.
Recipient may disclose Confidential Information only to its employees, contractors, and agents who have a need to know and who are bound by confidentiality obligations at least as restrictive as those of this Agreement. Recipient will be responsible for any breach of this Section 4 by its employees and contractors. Recipient may disclose Confidential Information to the extent required by law, provided that Recipient uses reasonable efforts to notify Discloser in advance.
The term of this Agreement will commence on the earlier of the Effective Date of the Order Form or upon your online acceptance of these Terms and will remain in effect until the end of your Subscription Period, as defined below (the “Term”). Unless agreed otherwise in an Order Form or otherwise in an online order confirmation, a Subscription Period is twelve (12) months from the Effective Date on the latest effective Order Form.
You may terminate the Services at any time by giving us a notice in writing at least three months before the start of the next renewal period (if any) to hello@steep.app. The Agreement will be terminated following the end of your Subscription Period.
The Subscription Period will automatically renew for successive 12 month periods unless agreed otherwise in an Order Form or either of us gives the other written notice of its intent not to renew.
5.4.1. Both you and we may terminate this Agreement upon written notice if
(a) the other party materially breaches this Agreement and does not cure the breach within thirty (30) days after receiving written notice of the breach or
(b) the other party ceases its business operations or becomes subject to insolvency proceedings.
5.4.2. We may suspend your access to the Services or terminate this Agreement or any Order Form:
(a) if required to do so by law,
(b) to prevent a security risk or other credible risk of harm or liability to us, the Services, or any third party; or
(c) for repeated or material violations of Steep Policies.
We will use reasonable efforts to notify you of any suspension or termination and give you the opportunity to resolve the issue prior to suspension or termination.
Termination or expiration will not affect any rights or obligations, including the payment of any amounts due under this Agreement up to the date of termination or expiration of your Subscription Period. For the avoidance of doubt, termination does not give rise to any repayments of any amounts already paid or due. Upon termination or expiration of this Agreement, the provisions that are intended by their nature to survive will continue in full force and effect in accordance with their terms, including confidentiality obligations, limitations of liability, and disclaimers.
You agree to pay all fees charged to your account (“Fees”) according to the prices and terms stated in your Order Form. Payment for the Services (if any) are made annually in advance unless stated otherwise in the Order Form. Your Fees may change if you extend the Services. When you do this we will send you an updated Order Form including your new Subscription Period and Fee. Price changes will be effective 30 days after they have been updated but not affect any Fees agreed in an Order Form for an ongoing Subscription Period. If you are using a third-party payment processor, you authorize us and our third-party payment processor(s) to charge the payment method provided on your account on an agreed-upon periodic basis, but we may reasonably change the date on which the charge is posted. Fees are exclusive of VAT and taxes and are due 30 days following invoice issuance, unless otherwise agreed in the Order Form.
Payments are nonrefundable.
If your use of the Services exceeds the limits set out in your Order Form, or if you activate additional features, seats, or usage units, Steep may invoice you for such overage in accordance with the applicable pricing, and you agree to pay all such additional Fees.
Steep may offer a free or limited version of the Services (“Free Tier”). The Free Tier may be used without payment, subject to the limitations and features made available by Steep from time to time. Steep may modify, limit, or discontinue the Free Tier at any time without notice. If you choose to upgrade from the Free Tier to a paid subscription, the Fees and billing terms set out in your Order Form will apply.
To dispute an invoice, you must contact hello@steep.app within thirty (30) days of issuance. If payment in full of any invoice is not made on or before the due date, interest will accrue in accordance with Swedish law and we may suspend the Services immediately after providing written notice of late payment.
When you use our Services, we act as a processor under the General Data Protection Regulation (GDPR) with respect to certain personal data that we process on your behalf. To govern this processing relationship, we will enter into a data processing agreement in accordance with Article 28 of the GDPR. For more information on how we handle personal data, please refer to our Privacy Notice.
You acknowledge and agree that Steep is a software provider only and does not act as, or on behalf of, any data provider, data source, analyst, or professional advisor. Steep does not control, verify, or assume responsibility for the accuracy, completeness, availability, or reliability of any data you connect to the Services, any third-party integrations you use, or any outputs generated from your Customer Data.
The Services may leverage third-party AI models to enhance your data analysis and decision-making capabilities. Use of AI functionality in Steep is optional and can be enabled or disabled. Steep does not control the underlying models or behavior of third-party AI providers and assumes no responsibility for their performance.
You are solely responsible for all analyses, interpretations, conclusions, decisions, or actions taken in reliance on information obtained through the Services, and for ensuring that your use of the Platform complies with all applicable laws, regulations, internal policies, and contractual obligations, including those related to data protection, confidentiality, and industry-specific requirements.
Despite anything to the contrary, we make no representations or warranties regarding:
(a) the results that may be obtained from using the Services, or the quality, reliability, or timeliness of any third-party services, data, or integrations used with the Platform;
(b) that use of the Services will be uninterrupted, error-free, or secure;
(c) that defects will be corrected; or
(d) that Customer Data, analyses, metrics, visualizations, or AI-generated outputs will be complete, accurate, or suitable for any particular purpose.
The Services may be temporarily unavailable for maintenance, updates, security enhancements, or due to circumstances beyond Steep’s reasonable control, including outages of third-party providers. Steep does not guarantee uninterrupted or error-free operation of the Services and will not be liable for any unavailability or performance degradation.
Except for
(a) a party’s gross negligence or willful misconduct,
(b) your breach of Section 3 (Restrictions);
(c) either party’s breach of its confidentiality obligations under Section 4 (Confidentiality) or
(d) your infringement or misappropriation of Steep’s intellectual property rights, including unauthorized access to, or extraction of, Steep’s data, models, systems, or proprietary content.
Neither you nor we will be liable under this Agreement for any indirect, or consequential damages (including lost profits) even if that party has been advised of the possibility of those damages.
Except for a party’s gross negligence or willful misconduct, each party’s total liability under the Agreement will not exceed the total amount you have paid to us in the twelve (12) months immediately prior to the event giving rise to liability. The foregoing limitations will apply despite any failure of essential purpose of any limited remedy and to the maximum extent permitted under applicable law.
Except for payment obligations, neither you nor we will be liable for any failure or delay in performance caused by circumstances beyond the affected party’s reasonable control. Such circumstances include, but are not limited to, natural disasters, acts of government, acts of war or terrorism, civil unrest, labor disputes, failures of telecommunications or internet service providers, power outages, failures or delays of cloud hosting providers or third-party platforms, interruption or degradation of network or infrastructure services, or other events beyond reasonable control. The affected party will use commercially reasonable efforts to mitigate the effects of the event, but will have no obligation to provide refunds, credits, or other compensation arising from such delays or failures.
We may update these Terms including the Fees for the Services and the Steep Policies by providing you with reasonable notice, including by posting the update on our website. If, in our sole judgment, an update materially impacts your rights or obligations, we will provide at least 30 days’ notice before the update goes into effect, unless the update is necessary for us to comply with applicable law, in which case we will provide you with as much notice as reasonably possible. Any other updates will be effective on the date we post the updated Terms or Steep Policies. Your continued use of, or access to, the Services after an update goes into effect will constitute acceptance of the update. If you do not agree with an update, you may stop using the Services or terminate this Agreement under Section 5.2 (Termination).
In addition to any other agreed price revisions, Steep may adjust the Fees to reflect (a) changes in the Swedish Consumer Price Index (KPI), and (b) documented increases in underlying third-party infrastructure or artificial intelligence model costs that materially affect the delivery of the Services. Steep may also make other reasonable price adjustments to reflect increased costs of providing the Services, provided that Steep gives you at least thirty (30) days’ prior notice of any such adjustment.
For the avoidance of doubt, adjustments made under this Section do not constitute modifications of these Terms or the Steep Policies under Section 9.1 (Modifications and updates).
Except for an update to comply with applicable law, updates to these Terms or the Steep Policies will not apply to:
(a) Disputes (as defined below) between you and us arising prior to the update; or
(b) Order Forms signed by you and us prior to us notifying you of the update. However, to the extent an update relates to a Service or feature launched after an Order Form is signed it will be effective upon your first use of such Service.
We may assign this Agreement to an affiliate without notice or your consent. Both you and we may assign this Agreement to a successor to substantially all the respective party’s assets or business, provided that the assigning party provides reasonable (at least 30 days) prior written notice of the assignment. This Agreement will be binding upon the parties and their respective successors and permitted assigns.
We may use your name, trademarks, and logos to refer publicly to you as a customer of ours solely in connection with the Services and only during the Term. We will comply with any trademark usage requirements specified by you.
Steep may use subcontractors to perform its obligations under this Agreement. Steep will remain responsible for the performance of its subcontractors and their compliance with Steep’s obligations under this Agreement.
9.7.1. Entire Agreement This Agreement constitutes the entire agreement between you and Steep regarding the Services and supersedes all prior and contemporaneous agreements, proposals, or representations. 9.7.2. Severability If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full force and effect.
9.7.3. Waiver A failure by either party to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision.
9.7.4. Notices Notices under this Agreement must be sent by email or written delivery. Notices to Steep must be sent to: hello@steep.app. Notices to you may be sent to the email address associated with your account.
These Terms shall be construed in accordance with and governed by Swedish law. We agree to resolve any claims arising out of or relating to this Agreement or our Services, regardless of when the claim arose, even if it was before this Agreement existed (a “Dispute”), through final and binding arbitration.
Any Dispute shall be finally settled by arbitration administered by the Stockholm Arbitration Institute (the “SCC”). The arbitration award shall be final and binding upon the parties. The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The seat of arbitration shall be Stockholm. The language to be used in the arbitral proceedings shall be English.